1. General Policy

2. Cancellation & Refund Eligibility

• Refund requests are only accepted if the cancellation is made at least 48 hours prior to the scheduled booking/event time.
• Any cancellation made within 48 hours of the booking/event will be considered a late cancellation and will not be eligible for a refund.
• No-shows will not be eligible for any refund.

3. Transaction Charges

• All payments are processed through third-party payment gateways.
• Payment gateway transaction fees are non-refundable.
• In case of an eligible refund, the applicable transaction processing charges will be deducted from the refundable amount.

4. Refund Processing

• Approved refunds will be processed after deducting applicable charges.
• Refunds will be initiated within 5–10 working days after approval.
• The time taken for the amount to reflect depends on the customer’s bank or payment provider.

5. Exceptions

• In case of cancellation due to operational issues from our end, a full refund may be considered.
• Special events, promotions, or group bookings may have separate terms and conditions.

6. Contact for Refund Requests